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Full-time Technical Support Assistant (2)

at ITSILVER Innovation & Infotainment LLP in India

JOB DESCRIPTION
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.

No. of Vacancies
2

DUTIES & RESPONSIBILITIES

  • Resolve customer complaints via Ticket System Software, phone, email.
  • Reach out to customers using Customer support software and verify account information.
  • Greet customers warmly and ascertain problem
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions for problems.
  • Handle product recalls.
  • Inform customer of deals and promotions..
  • Compile reports on overall customer satisfaction.
  • Handle changes in policies or renewals.

REQUIRED QUALIFICATIONS & SKILL
• Bachelor’s degree/Diploma or equivalent experience.
• Should have Polite Nature, Obedient, Respectful, honest, trustworthy, cultural awareness, sensible & flexible
• Demonstrated written and oral communication skills
• Good command over language and grammar (Hindi & English)
• Sharpe Knowledge of Basic of Computers, Internet Services and Social Networking Websites
• Familiarity with Ticket Support System
• Knowledge of general Office machines and telephone system.
• Ability and willingness to work cooperatively with others.
• High degree of discretion dealing with confidential information.
• Ability and willingness to work in weekend days.
• Any additional Skill will be considered with preference

SALARY DETAILS
Contract : Yes
Minimum Duration : 1 Year
Joining : Immediate
Salary – 1.4 – 3.0 Lakh PA

INCENTIVESBENEFITS
Accidental Insurance : 2 Lac Rupees
Life Insurance: 3 Lac Rupees
Travel Allowance : As per Job Profile
Training : maximum 6 Weeks
Training + Experience Certificate : ISO 9001:2015 Certified
Personal Visiting Card : After Training
Identity Card : On Joining
Mobile Hand Set + Corporate Number : On Joining
Vehicle : If Applicable
Company Email ID : On Joining
SEHYOG ID card : After Training
Company Profile/Other supportive print Documents : On Demand
Mail Post Service : On Demand
Internet Facility : In office Campus + Remote
Hours of Working : Fixed
Leave Option : SL/CL/FL/VL/WPL/PL
Telephone Service : Only For Business Call (Local/STD/ISD)
Holidays : Check ITSILVER Calendar
Vocational Trip/Tour : Once in a trimester
Bonus : Based On Performance
Refreshment :All the time during Working Hour + in field
Accommodation + Transportation :In Field
Participation in ITSILVER Activities :Required


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